Support

Can’t find what you’re looking for? Email support@imaspark.app and we’ll get back to you.

Account & Billing

How do I cancel my subscription?

Subscriptions are managed through the App Store or Google Play, not inside imaSpark directly.
iPhone or iPad: Settings → [your name] → Subscriptions → imaSpark → Cancel.
Android: Google Play app → Payments & subscriptions → Subscriptions → imaSpark → Cancel.

How do I delete my account?

Open imaSpark, go to Settings, and tap Delete Account. This permanently deletes your account, your Sparks, saved recipes, and conversation history. This can’t be undone. Note: deleting your account does not automatically cancel an active subscription — cancel that separately using the steps above.

What’s included in Premium?

Premium unlocks the full character roster beyond the four free Sparks, unlimited messages, and full voice replies.

I was charged but don’t have Premium access.

Try closing and reopening the app first. If that doesn’t fix it, email support@imaspark.app with the email address on your account and we’ll sort it out.

Using imaSpark

What is imaSpark?

imaSpark is a cast of AI companion characters, called Sparks, that you can talk to by voice or text. Sparks are fictional AI personas, not real people, and their responses are generated in real time.

How does voice work?

Tap the mic and speak. Your voice is transcribed to text, sent to generate a response, and read back to you out loud. You can also type instead, anytime.

Can I switch between characters?

Yes — tap back to the character selection screen anytime to talk with a different Spark.

Privacy & Safety

Is my conversation private?

See our full Privacy Policy for details on what’s collected and how it’s used.

Who can use imaSpark?

imaSpark is intended for users 13 and older.

How do I report a problem with something a Spark said?

Email support@imaspark.app with details and we’ll look into it.

Troubleshooting

The mic isn’t working.

Check that imaSpark has microphone permission: Settings (device) → Privacy → Microphone → imaSpark, make sure it’s enabled. If it’s already on and still not working, try closing and reopening the app.

The app won’t load or is stuck.

Force-close the app and reopen it. If the problem continues, email support@imaspark.app and let us know what device and app version you’re on.

Contact

Email support@imaspark.app · Privacy Policy · Terms of Service